Refund and Return Policy
Effective Date: March 6, 2025
At Pulsesora, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your product, we offer a straightforward return and refund process to ensure your satisfaction. Please read our Refund and Return Policy below for more details.
1. Return Policy
We accept returns on most products within 30 days of purchase. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Please ensure the product is securely packaged to avoid any damage during the return shipping process.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at info@pulsesora.xyz or call 605-367-5542 to request a return authorization.
- Provide your order number and details about the item you wish to return.
- Once your return request is approved, we will send you instructions on how to proceed with the return and provide a return shipping label.
3. Refunds
Once your return is received and inspected, we will notify you by email. If your return is approved, a refund will be issued to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
4. Non-Returnable Items
Certain items may not be eligible for return, including:
- Products that have been opened or used.
- Items that are damaged due to misuse or improper handling.
- Products purchased as final sale or with a promotional discount explicitly stated as non-returnable.
5. Exchanges
If you wish to exchange a product for a different model or size, you may return the original item and place a new order. If the exchange is due to a fault or mistake on our part, we will cover the cost of return shipping.
6. Shipping Fees
Return shipping fees are generally the responsibility of the customer unless the item is defective or the wrong item was shipped. In such cases, we will cover the return shipping costs.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at info@pulsesora.xyz. We will arrange for a replacement or a full refund at no additional cost to you.
8. Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, or need assistance with your return, please reach out to us at info@pulsesora.xyz or call 605-367-5542.
Thank you for shopping with Pulsesora. We are committed to providing excellent service and ensuring you are fully satisfied with your purchase!